Shipping, Pickup & Return Policy
Professional Printing Supplies, Equipment & Custom DTF Transfers — Shipped from Atlanta, Georgia
At Kolormatrix, our goal is to process orders efficiently, provide dependable shipping options, and keep customers informed throughout the ordering process.
We ship DTF supplies, screen printing supplies, equipment, training materials, and other eligible products throughout the United States.
We also offer same-day custom DTF transfer production, local pickup in Atlanta, and expedited production options for customers with urgent deadlines.
This page explains our shipping procedures, production turnaround times, pickup options, freight deliveries, returns, and refunds.
1. Shipping Overview
Kolormatrix offers several shipping options depending on the products ordered, destination, availability, and shipping requirements.
Available methods may include:
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UPS Ground and other standard parcel services.
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Expedited parcel shipping.
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Freight (LTL) shipping for large or heavy equipment.
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Local pickup at our Atlanta location.
Shipping charges and available services are displayed during checkout when supported by the products being purchased.
Shipping and delivery times may be affected by inventory availability, production requirements, order timing, weather, holidays, carrier operations, and other circumstances beyond our control.
Important: Order processing, custom production, and carrier transit time are separate stages of fulfillment.
2. Supply Orders & Free Shipping
Free UPS Ground Shipping on Eligible Supply Orders Over $250
Kolormatrix offers free UPS Ground shipping on qualifying supply orders over $250 within eligible shipping destinations.
Qualifying products may include:
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DTF films, inks, and adhesive powders.
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DTF cleaning and maintenance supplies.
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Screen printing inks and supplies.
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Emulsions, chemicals, and shop consumables.
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Eligible heat transfer materials and accessories.
Free shipping eligibility is based on the qualifying merchandise subtotal after discounts and before applicable taxes and shipping charges.
The offer may exclude equipment, oversized products, freight shipments, special-order products, and other specifically excluded merchandise.
Orders containing both qualifying and nonqualifying products may incur additional shipping charges.
The applicable shipping charge and available shipping methods will be displayed at checkout.
Standard Supply Order Processing
In-stock supply orders are generally processed during our regular business hours, Monday through Friday.
Orders placed after the applicable processing cutoff, on weekends, or during holidays may be processed the following business day.
Some products may ship directly from a manufacturer or another distribution facility, which can affect handling times.
Product availability and processing estimates are not guarantees of same-day shipment.
3. NEW! Same-Day KolorMAX+ Custom DTF Printing
Standard Same-Day Production Is Now Available
With our expanded DTF production capabilities, Kolormatrix now offers faster turnaround on both 22-inch and 34-inch custom DTF gang sheets.
Our production schedule is designed to give customers flexible options based on their deadlines.
| Service | Production Turnaround | Order Cutoff |
|---|---|---|
| STANDARD | Approximately 8 hours, same day | 9:00 AM |
| RUSH | Approximately 6 hours, same day | 11:00 AM |
| HOT RUSH | Approximately 3 hours, same day | 1:00 PM |
Monday–Friday, Eastern Time (ET).
Standard Service — 8 Hours
Orders received by 9:00 AM ET with completed payment and print-ready artwork are scheduled for approximately eight-hour same-day production.
Standard service is included without an additional Rush production surcharge.
Rush Service — 6 Hours
Orders received by 11:00 AM ET are eligible for approximately six-hour priority production.
Rush service is intended for customers who need same-day completion but missed the Standard cutoff or require priority scheduling.
Additional service charges may apply.
Hot Rush Service — 3 Hours
Orders received by 1:00 PM ET are eligible for approximately three-hour priority production.
Hot Rush is our fastest production option and is intended for urgent orders requiring accelerated processing.
Additional service charges apply, and availability may be limited by current production demand.
Important Production Conditions
All custom DTF production times:
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Apply Monday through Friday, excluding scheduled holidays and closures.
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Begin after successful payment and receipt of print-ready artwork.
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Are approximate production targets, not guaranteed delivery times.
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Are subject to order size, production capacity, equipment availability, and operational conditions.
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May be affected by artwork problems, requested changes, unusually large orders, or unexpected interruptions.
Orders placed after the selected service cutoff generally enter the next business day's production schedule.
For exceptionally large orders or strict deadlines, please contact Kolormatrix before ordering to confirm availability.
Same-day production does not guarantee same-day shipping or delivery.
Order Custom DTF Transfers
Shop 22-Inch and 34-Inch KolorMAX+ DTF Transfers
4. Production Time vs. Shipping Time
Understanding this difference is especially important when ordering custom DTF transfers.
Production Time
The time required for Kolormatrix to print, finish, inspect, and prepare your custom transfers.
Shipping Time
The time required for the selected carrier to transport your completed order after it has been picked up by the carrier.
Example
You submit a Standard DTF order before 9:00 AM Monday.
Your order is scheduled for approximately eight-hour production that business day.
If it is completed after the carrier's daily pickup, it may ship the following business day even though production was completed Monday.
Selecting Rush or Hot Rush changes production priority. It does not automatically upgrade shipping.
Customers with time-sensitive orders should consider both production turnaround and carrier transit time before placing their orders.
5. UPS Ground Shipping
Kolormatrix ships eligible orders from Atlanta, Georgia, using UPS Ground and other available shipping services.
UPS Ground delivery times vary based on destination and carrier operations.
Estimated transit times shown at checkout or on carrier maps are provided for planning purposes and are not guaranteed delivery dates.
Delivery estimates may be affected by:
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Destination and distance from Atlanta.
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Carrier pickup timing.
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Holidays and weekends.
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Weather conditions.
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Service interruptions.
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Address accuracy.
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Other carrier-related delays.
For urgent orders, consider available expedited shipping options.
6. Expedited Shipping
Expedited shipping may be available for eligible orders.
Selecting an expedited carrier service does not automatically accelerate production or order processing.
For custom DTF transfers, customers must select an available Rush or Hot Rush production option separately when faster production is required.
Before placing a time-sensitive order, verify:
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Product availability.
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Production turnaround.
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Applicable ordering cutoff.
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Carrier pickup schedule.
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Shipping method and estimated arrival date.
If you have a strict delivery deadline, contact Kolormatrix before placing your order.
7. Freight & Equipment Shipping
Some larger products require freight shipping rather than standard parcel delivery.
Examples include:
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DTF printers and complete production systems.
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Conveyor dryers.
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Large screen printing equipment.
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Shaker/dryer systems.
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Oversized heat presses.
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Equipment packages.
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Other large or heavy merchandise.
Freight Charges
Freight charges depend on the equipment, delivery address, shipment requirements, and available carrier services.
Certain equipment may qualify for advertised freight promotions or special shipping arrangements.
Additional charges may apply for:
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Residential deliveries.
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Liftgate service.
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Limited-access locations.
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Appointment requirements.
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Inside delivery or special handling.
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Other services requested by the customer.
Freight Delivery Time
Freight orders may require additional processing, preparation, crating, or scheduling before shipment.
Transit estimates vary by destination, equipment availability, and freight carrier.
Freight delivery times are estimates unless otherwise specifically agreed upon in writing.
Important: Inspect Freight Before Signing
Before accepting a freight delivery, inspect the shipment for visible damage.
Look for:
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Damaged or punctured packaging.
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Crushed corners.
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Broken pallets or crates.
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Missing components.
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Visible equipment damage.
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Signs of tipping or mishandling.
If damage is visible, document it on the carrier's delivery receipt before signing whenever possible.
Take photographs and contact Kolormatrix immediately.
Concealed damage should be reported promptly after discovery.
Keep the original packaging and shipping materials until the issue has been reviewed.
8. Local Pickup — Atlanta, Georgia
Kolormatrix offers local pickup for eligible products and custom DTF transfer orders.
Kolormatrix
4345 Commerce Dr SW, Suite A
Atlanta, GA 30336
Phone: 404-691-0015
Regular Business Hours: Monday–Friday, 8:00 AM–4:30 PM Eastern Time
Holiday schedules and special closures may vary.
When Is My Order Ready?
Please wait for your Ready for Pickup notification before coming to our location.
Order confirmation does not mean your order is ready for pickup.
Custom DTF orders require production and may not be immediately available.
After-Hours DTF Pickup
After-hours pickup may be available for eligible custom DTF transfer orders when arranged or authorized by Kolormatrix.
Customers and couriers must take only the order identified for their pickup.
Please do not remove the pickup storage box or take another customer's order.
After-hours pickup availability is not guaranteed for every order.
9. Order Tracking
When available, tracking information will be provided after shipment.
Tracking updates may not appear immediately after a shipping label is created.
Carrier tracking typically becomes more informative once the package has been received or scanned by the carrier.
Customers should use the tracking link for current shipment progress.
If a package appears delayed or missing, contact the carrier or Kolormatrix with your order number and tracking details.
10. Shipping Address Accuracy
Customers are responsible for providing accurate shipping information at checkout.
Please verify:
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Full recipient name.
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Business name, if applicable.
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Street address.
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Suite or apartment number.
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City, state, and ZIP code.
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Contact telephone number.
Incorrect or incomplete addresses may result in delivery delays, additional charges, or returned shipments.
Contact Kolormatrix immediately if you discover an error.
Address changes cannot be guaranteed after an order has entered processing, production, or shipping.
Additional carrier charges resulting from an incorrect address may be the customer's responsibility.
11. Damaged, Missing, or Incorrect Shipments
If an order arrives damaged, incomplete, or incorrect, contact Kolormatrix as soon as possible.
Please provide:
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Your order number.
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Name on the order.
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A description of the problem.
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Photographs of the product.
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Photographs of the packaging.
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A photograph of the shipping label, when available.
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The packing slip, if applicable.
Do not discard damaged packaging before the issue is reviewed.
For incorrect products, please contact us before opening, using, installing, or altering the item.
Kolormatrix will review the information and determine the appropriate resolution.
12. 30-Day Limited Return Policy
Kolormatrix offers a 30-Day Limited Return Policy on eligible products.
Returns must be authorized by Kolormatrix before merchandise is shipped back.
To qualify, eligible returned products generally must be:
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Unused.
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In resalable condition.
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Complete with accessories and components.
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Returned with original packaging when applicable.
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Within the applicable return period.
Used merchandise is not eligible for return unless specifically authorized by a Kolormatrix customer service representative.
Unauthorized returns may be refused.
Non-Returnable Products & Services
The following products and services are generally non-returnable:
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Software and digital downloads.
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Artwork and design services.
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Inkjet and DTF printers.
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Equipment.
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Custom Pantone color matches.
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Custom and re-stretched screens.
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Photo screens.
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Film output services.
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Custom DTF transfers.
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Custom printed products.
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Special-order products.
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Used merchandise.
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Other products identified as non-returnable.
These restrictions do not prevent customers from contacting Kolormatrix about defective merchandise, incorrect shipments, shipping damage, or verified production errors.
Applicable legal rights and manufacturer warranties are not waived by this policy.
13. Return Shipping Charges
Customers are generally responsible for return shipping costs on approved returns.
Kolormatrix will review shipping responsibility when the return results from:
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An incorrect product shipped by Kolormatrix.
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An item received in error.
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Shipping damage.
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Another verified fulfillment error.
Original shipping charges are generally nonrefundable unless otherwise approved or required by applicable law.
Customers should use a trackable shipping method when returning merchandise.
Kolormatrix is not responsible for unauthorized return shipments or merchandise lost during return transportation.
14. Restocking Fees
Eligible merchandise returns may be subject to a restocking fee of up to 20%, depending on the product, condition, packaging, and circumstances.
Restocking charges, when applicable, will be considered during return authorization and communicated before the return is finalized.
Additional deductions may apply for missing parts, damaged packaging, or other issues affecting resale value, where permitted.
Restocking fees are not assessed for verified Kolormatrix fulfillment errors or defective merchandise when prohibited by applicable law.
15. Refund Processing
Approved refunds are processed after the returned merchandise has been received and inspected.
Refund timing depends on:
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Return transit time.
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Inspection and authorization.
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The original payment method.
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Payment processor procedures.
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Bank or credit card issuer processing times.
Refunds will reflect any applicable authorized deductions, shipping adjustments, or restocking charges.
Refund processing does not necessarily mean funds will appear immediately in the customer's account.
16. Custom Products, Artwork & Production Errors
Custom DTF transfers, film output, photo screens, custom screens, color matches, and other made-to-order services are produced according to customer-submitted specifications.
Customers are responsible for reviewing artwork and order details before submitting an order.
Please verify:
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Artwork dimensions.
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Image resolution.
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Spelling.
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Transparency.
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Colors.
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Quantity.
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Gang sheet layout.
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Product and service selections.
Kolormatrix generally prints customer-supplied artwork as submitted and does not automatically correct errors.
Once a custom order enters production, changes or cancellations may not be possible.
Custom products are not generally returnable due to customer-submitted artwork errors, incorrect sizing, or changes in preference.
If you believe there is a verified printing error or production defect attributable to Kolormatrix, please contact us promptly with photographs and your order number.
We will review the issue and determine an appropriate resolution.
17. Training Classes, Manuals & Digital Products
Professional training classes, printed manuals, downloadable materials, and educational products may have separate cancellation or return conditions.
Digital products generally cannot be returned after delivery or access, except where required by law or otherwise approved.
Class cancellations and rescheduling are subject to the applicable training program's published terms.
Please review the relevant product or class description before purchasing.
18. Holidays & Business Closures
Kolormatrix observes scheduled holidays and occasional business closures.
Production, shipping, customer service, and local pickup may be unavailable during those periods.
Orders placed during a closure generally enter processing when business operations resume.
Announcements regarding upcoming closures may be posted on our website, by email, or through other customer communication channels.
Please account for holidays when planning time-sensitive orders.
19. Need Assistance?
Our team is available to help with questions about shipping, custom DTF production, local pickup, equipment freight, returns, or order status.
For faster assistance, please have your order number available.
Kolormatrix
4345 Commerce Dr SW, Suite A
Atlanta, GA 30336
Phone: 404-691-0015
Business Hours: Monday–Friday, 8:00 AM–4:30 PM Eastern Time
Website: www.kolormatrix.com
Kolormatrix — Professional DTF & Screen Printing Supplies, Equipment, Training, and Real Printshop Support.