Last updated: 2026
This Privacy Policy describes how Kolormatrix collects, uses, and discloses your personal information when you visit, use our services, make a purchase from kolormatrix.com, submit artwork or files, register for training, download digital resources, contact us for support, or otherwise communicate with us.
For purposes of this Privacy Policy, “we,” “us,” and “our” refer to Kolormatrix, and “you” and “your” refer to users of our website, customers, visitors, and anyone who interacts with our services.
By using our website or services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, business operations, Shopify services, apps, or other operational reasons.
When we update this Privacy Policy, we will revise the “Last updated” date above. Your continued use of our website or services after an updated Privacy Policy is posted means you accept the updated policy.
Personal Information We Collect
The personal information we collect depends on how you interact with Kolormatrix.
We may collect personal information directly from you, automatically through your use of our website, or from third parties such as Shopify, payment processors, shipping carriers, marketing platforms, analytics providers, and apps used to operate our store.
Information You Provide Directly
We may collect information that you provide directly to us, including:
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Name
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Business name
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Billing address
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Shipping address
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Email address
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Phone number
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Account login information
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Order details
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Payment-related information
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Customer service messages
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Product questions
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Training registration information
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Uploaded artwork, logos, images, or production files
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Gang sheet files
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Screenshots, photos, or videos submitted for support
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Garment or equipment information submitted for troubleshooting
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Reviews, comments, testimonials, or other submitted content
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Any other information you choose to provide
Order and Transaction Information
When you place an order through our website, we collect information needed to process and fulfill your order.
This may include:
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Products or services purchased
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Order number
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Payment status
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Billing and shipping information
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Shipping method
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Tracking information
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Local pickup information
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Tax information
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Refund or return information
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Customer notes or special instructions
Payment information may be processed by Shopify, Shopify Payments, PayPal, credit card processors, financing providers, or other third-party payment services. Kolormatrix does not store full credit card numbers on our own servers.
Custom Artwork, Files & DTF Transfer Information
Kolormatrix may collect and process customer-submitted artwork and files for custom DTF transfers, gang sheets, film output, screen printing services, artwork review, production support, or troubleshooting.
This may include:
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Artwork files
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Logos
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Images
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Text
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Design files
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Gang sheet layouts
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Uploaded PNG, PDF, AI, EPS, SVG, PSD, TIFF, JPG, or other file types
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Notes about size, placement, color, garment type, or production needs
We use these files to review, produce, support, or troubleshoot your order.
Customer-submitted artwork may be retained for order history, reorders, customer support, quality review, dispute resolution, or operational needs unless deletion is requested and we are legally or operationally able to delete it.
You are responsible for ensuring that you have the rights to submit artwork or files to Kolormatrix.
Training, Manuals & Digital Download Information
If you register for a training class, download a free resource, purchase a printed manual, or access digital materials, we may collect information such as:
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Name
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Email address
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Phone number
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Business name
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Billing information
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Training registration details
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Class selection
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Digital product access information
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Download history or delivery status
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Communication preferences
We use this information to provide training, deliver digital downloads, send order confirmations, communicate class information, provide support, and improve our educational resources.
Customer Support Information
When you contact Kolormatrix for support, we may collect information related to your question or issue.
This may include:
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Order number
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Product information
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Printer or equipment model
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Artwork files or screenshots
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Photos or videos of a problem
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Heat press settings
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Garment type
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Cure settings
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Maintenance details
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What changed in your production process
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Troubleshooting steps already attempted
We use this information to help answer questions, troubleshoot problems, provide product support, improve our services, and maintain customer records.
Information Collected Automatically
When you visit our website, we and our service providers may automatically collect certain information about your device, browser, and activity.
This may include:
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IP address
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Browser type
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Device type
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Operating system
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Referring website
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Pages viewed
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Products viewed
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Search activity
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Cart activity
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Checkout activity
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Date and time of visit
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Approximate location
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Cookie identifiers
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Analytics and performance information
This information helps us operate the website, improve the shopping experience, prevent fraud, understand customer behavior, and evaluate marketing performance.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to operate and improve the site.
Cookies may be used to:
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Keep items in your cart
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Remember preferences
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Help you log in
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Process checkout
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Analyze site traffic
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Improve website performance
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Personalize content
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Measure advertising effectiveness
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Support marketing and retargeting
You may be able to control cookies through your browser settings. Blocking or disabling cookies may affect website functionality, including shopping cart and checkout features.
Shopify and other third-party services may also use cookies or similar technologies according to their own policies.
Information We Receive From Third Parties
We may receive information from third parties that help us operate our business, including:
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Shopify
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Payment processors
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Shipping carriers
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Fulfillment providers
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Email marketing platforms
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SMS marketing platforms, if used
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Analytics providers
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Advertising platforms
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Review apps
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Loyalty or rewards apps
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Customer service tools
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Fraud prevention services
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Training registration tools
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Digital download apps
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Other Shopify apps or service providers
The information received depends on the services used and your interaction with our website, products, or communications.
How We Use Personal Information
We may use personal information to:
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Process orders
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Produce custom DTF transfers or custom services
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Review artwork and files
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Deliver digital downloads
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Register customers for training
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Provide customer support
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Respond to questions
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Ship products
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Arrange local pickup
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Process returns or refunds
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Send order confirmations and updates
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Send tracking information
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Prevent fraud and protect our business
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Improve our website and services
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Personalize your shopping experience
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Send marketing communications, where permitted
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Measure advertising and marketing performance
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Maintain business records
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Comply with legal obligations
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Enforce our Terms of Use and policies
Marketing and Advertising
We may use your information to send marketing communications about products, services, training classes, free resources, promotions, educational content, and updates.
Marketing communications may include:
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Email marketing
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SMS messages, if you opt in
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Retargeting ads
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Social media advertising
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Promotional offers
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Educational resources
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Product announcements
You may unsubscribe from marketing emails using the unsubscribe link in the email.
If SMS marketing is used, you may opt out according to the instructions provided in the message.
Even if you opt out of marketing messages, we may still send transactional messages related to orders, accounts, shipping, customer service, training, downloads, or policy updates.
How We Disclose Personal Information
We may disclose personal information to third parties when needed to operate our business and provide services.
This may include:
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Shopify and ecommerce service providers
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Payment processors
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Shipping carriers
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Fulfillment providers
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Printing or production service providers, if applicable
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Customer service tools
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Email and SMS marketing providers
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Advertising and analytics providers
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Fraud prevention providers
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IT and website service providers
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Professional advisors such as accountants, attorneys, or insurers
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Government authorities, regulators, or law enforcement when required by law
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Business transfer parties in connection with a merger, sale, financing, acquisition, or transfer of business assets
We do not sell your personal information for money. Some privacy laws may define certain advertising or analytics data sharing as a “sale” or “sharing.” Where applicable, you may have the right to opt out of certain types of sharing.
User-Generated Content
If you submit reviews, comments, photos, testimonials, or other content through our website, social media, email, or other channels, that content may be publicly visible if posted or shared.
Do not submit content that you do not want publicly displayed.
If you provide a review, testimonial, photo, or other content, you may grant Kolormatrix permission to use it for business, marketing, educational, or promotional purposes, subject to applicable law.
Third-Party Websites and Links
Our website may contain links to third-party websites, platforms, payment services, shipping carriers, manufacturer websites, apps, social media platforms, or other external resources.
Kolormatrix is not responsible for the privacy practices, content, security, or policies of third-party websites.
You should review the privacy policies of any third-party websites you visit.
Children’s Privacy
Our website and services are intended for business customers, print shops, apparel decorators, organizations, and adults.
We do not knowingly collect personal information from children under the age required by applicable law.
If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.
Security and Retention
We use reasonable administrative, technical, and physical safeguards to help protect personal information.
However, no website, system, or method of transmission is completely secure.
We retain personal information for as long as reasonably necessary to:
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Provide services
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Fulfill orders
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Maintain customer accounts
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Support reorders
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Resolve disputes
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Provide customer service
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Keep business records
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Meet legal, tax, accounting, and operational requirements
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Enforce our policies
Retention periods may vary depending on the type of information and the reason it was collected.
Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information.
These rights may include the right to:
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Access personal information we hold about you
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Request correction of inaccurate information
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Request deletion of certain information
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Request a copy of your information
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Opt out of certain marketing communications
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Opt out of certain targeted advertising or sharing, where applicable
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Restrict or object to certain processing, where applicable
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Appeal certain privacy decisions, where required by law
To make a privacy request, contact us using the contact information below.
We may need to verify your identity before fulfilling certain requests.
Some information may be retained when required for legal, tax, fraud prevention, accounting, order history, dispute resolution, or legitimate business purposes.
U.S. State Privacy Rights
Residents of certain U.S. states may have additional privacy rights under applicable law.
Where required, Kolormatrix will honor valid privacy requests related to access, correction, deletion, portability, opt-out rights, or other rights provided by applicable state law.
If you wish to exercise a privacy right, contact us using the information below.
International Users
Kolormatrix is based in the United States.
If you access our website from outside the United States, your information may be transferred to, stored, or processed in the United States or other countries where our service providers operate.
By using our website or services, you understand that your information may be processed in jurisdictions that may have different privacy laws than your location.
Do Not Track
Some browsers offer a “Do Not Track” signal.
Because there is no consistent industry standard for responding to Do Not Track signals, our website may not respond to those signals.
You may manage cookies and privacy preferences through your browser, device, or applicable opt-out tools where available.
Contact Us
If you have questions about this Privacy Policy or want to submit a privacy request, contact Kolormatrix:
Kolormatrix
DTF & Screen Printing Supplies
Atlanta, Georgia
Phone: 404-691-0015
Email: order@kolormatrix.com
Website: kolormatrix.com