Frequently Asked Questions
Welcome to the KOLORMATRIX FAQ page. Below you’ll find answers to common questions about ordering screen printing supplies, DTF products, heat transfer equipment, inks, chemicals, frames, shipping, local pickup, and product support.
General Questions
What is KOLORMATRIX?
KOLORMATRIX is a screen printing and garment decoration supplier offering equipment, inks, chemicals, DTF supplies, heat transfer products, screen room supplies, shop packages, and production tools for printers of all sizes. We serve beginners, schools, studios, small businesses, and professional print shops looking for reliable products and knowledgeable support.
What types of products does KOLORMATRIX sell?
KOLORMATRIX carries a wide range of products for screen printing, DTF printing, heat transfer, pre-press, curing, reclaiming, and shop production. Our product categories include plastisol ink, water based ink, DTF printers, DTF inks, DTF film, DTF powder, aluminum frames, mesh, emulsions, chemicals, squeegees, scoop coaters, heat presses, conveyor dryers, flash cure units, exposure units, washout booths, shop packages, HTV, sign vinyl, and more.
Who shops at KOLORMATRIX?
Our customers include screen printers, DTF shops, apparel decorators, schools, studios, artists, crafters, startups, sign shops, and production print shops. Whether you are just getting started or running a high-volume shop, KOLORMATRIX offers supplies and equipment to support your workflow.
Do you sell products for beginners?
Yes. KOLORMATRIX offers starter supplies, shop setup packages, table top shop packages, screen print supply packages, and training-friendly products for customers who are new to screen printing, DTF, HTV, or garment decoration.
Do you sell professional production equipment?
Yes. KOLORMATRIX carries professional equipment for screen printing, DTF, heat transfer, curing, exposure, screen reclaiming, and shop production. This includes presses, dryers, flash cure units, heat presses, exposure units, washout booths, dip tanks, drying cabinets, and other production equipment.
Ordering Questions
How do I place an order on KOLORMATRIX.com?
You can place an order directly through our website by adding products to your cart and checking out online. Choose the products, sizes, mesh counts, colors, or options you need, then complete checkout with your shipping or pickup information.
Can I order online and pick up locally?
If local pickup is available at checkout, you can choose that option when placing your order. Local pickup is a convenient option for customers near our location who want to avoid shipping time or pick up supplies quickly.
Can I call before ordering?
Yes. If you need help choosing products, checking compatibility, or deciding which supplies are right for your shop, you can contact KOLORMATRIX before placing your order.
Can I change my order after it is placed?
If you need to change an order, contact KOLORMATRIX as soon as possible. Once an order has been processed, packed, shipped, or prepared for pickup, changes may not be possible.
Can I cancel an order?
Order cancellations may be possible if the order has not yet been processed, shipped, special ordered, or prepared for pickup. Contact KOLORMATRIX as soon as possible if you need to request a cancellation.
Shipping Questions
Does KOLORMATRIX ship orders?
Yes. KOLORMATRIX ships eligible products to customers. Shipping options and rates may vary based on product size, weight, destination, and carrier availability.
How long does shipping take?
Shipping time depends on the products ordered, shipping method selected, carrier transit time, and order processing time. Equipment, oversized items, freight shipments, and special order products may require additional handling time.
Do large equipment items ship by freight?
Some large or heavy equipment may require freight shipping. This can include conveyor dryers, presses, washout booths, exposure units, large heat presses, and other oversized items. Freight shipments may require special handling, delivery scheduling, or a commercial delivery address.
Do chemicals have shipping restrictions?
Some screen printing chemicals, aerosols, adhesives, and specialty products may have shipping restrictions depending on carrier rules, product type, and destination. If a product has shipping limitations, KOLORMATRIX will help guide you through available options.
What should I do if my order arrives damaged?
Inspect your order as soon as it arrives. If a package or product arrives damaged, take photos of the packaging and product, keep all original packaging, and contact KOLORMATRIX promptly so we can help review the issue.
What should I do if something is missing from my order?
If you believe an item is missing from your order, check the packing slip and all packaging first. Some orders may ship in multiple boxes. If you still need help, contact KOLORMATRIX with your order information.
Product Support Questions
Can KOLORMATRIX help me choose the right product?
Yes. KOLORMATRIX can help you choose products based on your printing process, equipment, ink type, garment type, production goals, and experience level.
How do I know which mesh count to choose?
Mesh count depends on the ink, artwork, garment, and desired ink deposit. Lower mesh counts are commonly used for heavier ink deposits, underbases, glitter, puff, and specialty inks. Higher mesh counts are often used for fine detail, halftones, water based inks, and thinner ink deposits.
What size aluminum frame should I use?
Frame size depends on your press, artwork size, and print area. Common screen printing frame sizes include 20" x 24" and 23" x 31". Larger frames provide more image area for oversized designs, hoodies, posters, and specialty applications.
What is the difference between plastisol and water based ink?
Plastisol ink sits on top of the garment and is popular for its opacity, durability, and ease of use. Water based ink penetrates the fabric more and can create a softer hand feel. Both ink types require proper curing for wash durability.
Do you sell low cure plastisol ink?
Yes. KOLORMATRIX carries low cure plastisol ink options for printers who want to cure at lower temperatures. Low cure inks can be useful for heat-sensitive garments, polyester blends, energy savings, and reducing dye migration when used properly.
Do you sell high opacity plastisol ink?
Yes. KOLORMATRIX carries high opacity, super opaque, low bleed, and specialty plastisol inks for printing on dark garments, fleece, hoodies, uniforms, and challenging fabrics.
Do you offer color matching?
Yes. KOLORMATRIX offers color match services and color match ink systems for printers who need custom ink colors, brand colors, or repeatable production color control.
Screen Printing Questions
What supplies do I need to start screen printing?
A basic screen printing setup may include a press, screens, emulsion, scoop coater, exposure unit, washout area, squeegees, ink, tape, platen adhesive, cleanup chemicals, curing equipment, and test garments. KOLORMATRIX offers shop packages and supply bundles to help simplify startup purchasing.
Do I need an exposure unit?
An exposure unit is used to expose coated screens and create stencils from artwork positives. While some beginners use basic exposure setups, a proper exposure unit helps improve detail, consistency, and repeatability.
What is a washout booth used for?
A washout booth is used for developing exposed screens, reclaiming screens, degreasing mesh, and cleaning screen printing tools. It helps keep water, chemicals, and debris contained in the screen room.
What is a dip tank used for?
A dip tank is used to soak screens during the reclaiming process. It helps loosen emulsion, ink residue, and stencil material before pressure washing or final cleaning.
Why do I need a screen drying cabinet?
A screen drying cabinet helps dry coated screens in a cleaner, more controlled environment. It protects screens from dust, light, moisture, and contamination before exposure.
Do you sell pre-coated screens?
Yes. KOLORMATRIX offers pre-coated screens for customers who want to save time in the screen room or do not want to coat screens themselves.
DTF Printing Questions
What is DTF printing?
DTF, or direct-to-film printing, is a garment decoration process where artwork is printed onto special film, coated with adhesive powder, cured, and heat pressed onto garments or compatible items.
What DTF supplies does KOLORMATRIX carry?
KOLORMATRIX carries DTF printers, DTF inks, DTF film, DTF powder, curing equipment, cleaning supplies, maintenance products, and related DTF production supplies.
Do I need a heat press for DTF transfers?
Yes. DTF transfers are applied using a heat press with the correct time, temperature, and pressure settings. A quality heat press helps improve adhesion, durability, and finished results.
Can DTF be used on different fabrics?
DTF transfers can be used on many compatible fabrics, including cotton, polyester, blends, and some specialty materials. Always follow the transfer, garment, and equipment recommendations for best results.
Heat Transfer, HTV, and Sign Vinyl Questions
What is HTV?
HTV stands for heat transfer vinyl. It is cut with a vinyl cutter, weeded, and applied to garments using a heat press. HTV is commonly used for names, numbers, logos, lettering, uniforms, spirit wear, and custom apparel.
What is printable HTV?
Printable HTV is designed for print-and-cut workflows, allowing users to create full-color heat transfer designs for apparel and fabric items.
What is sign vinyl?
Sign vinyl is adhesive vinyl used for decals, window lettering, storefront graphics, labels, wall graphics, vehicle graphics, and signage. Unlike HTV, sign vinyl is applied to compatible hard surfaces instead of garments.
Do you sell heat presses?
Yes. KOLORMATRIX carries heat transfer presses for HTV, DTF, sublimation, patches, labels, caps, bags, and other transfer applications. Options may include clamshell, swing away, auto open, air automatic, cap, small format, and large format heat presses.
Equipment Questions
Do you sell screen printing presses?
Yes. KOLORMATRIX carries manual presses, automatic presses, table top setups, shop packages, and compatible press upgrades.
Do you sell Vastex equipment and parts?
Yes. KOLORMATRIX carries Vastex equipment, upgrades, replacement parts, dryer belts, air filters, press upgrades, and related maintenance items for compatible Vastex products.
Do you sell conveyor dryers?
Yes. KOLORMATRIX carries textile dryers and conveyor dryer options for curing plastisol, water based ink, discharge ink, DTF, DTG, and other garment decoration applications.
Do you sell flash cure units?
Yes. KOLORMATRIX carries infrared flash cure and quartz flash cure options for screen printing production.
Do you sell used equipment?
Yes. KOLORMATRIX may offer used equipment when available. Used equipment inventory can change often, so customers should review each listing carefully for condition, specifications, availability, and pickup or shipping requirements.
Classes and Training
Does KOLORMATRIX offer classes?
Yes. KOLORMATRIX offers classes and training opportunities for customers who want to learn screen printing, DTF, heat transfer, or related production workflows.
Are classes good for beginners?
Yes. Classes can be helpful for beginners who want hands-on instruction, product guidance, and a better understanding of the printing process before investing in equipment or supplies.
Can experienced printers benefit from classes?
Yes. Experienced printers may benefit from training when learning a new process, improving workflow, troubleshooting production issues, or adding DTF, water based printing, color matching, or advanced techniques.
Returns, Compatibility, and Product Care
Can I return products?
Return eligibility may depend on the product type, condition, timing, and whether the item was opened, used, special ordered, custom mixed, or shipped by freight. Contact KOLORMATRIX for help with return questions before sending anything back.
Are custom products returnable?
Custom products, special order items, color matched inks, used equipment, and certain opened or consumable products may not be returnable. Always review product details before ordering.
How do I know if a part fits my equipment?
Check the product listing for compatibility details, model numbers, dimensions, and specifications. If you are unsure, contact KOLORMATRIX before ordering so we can help confirm the correct part.
How should I store screen printing ink?
Store ink in a clean, dry area away from extreme temperatures. Keep containers sealed when not in use and follow the manufacturer’s storage recommendations.
How should I store emulsion and chemicals?
Store emulsion and chemicals according to the manufacturer’s instructions. Many emulsions and chemicals should be kept sealed, protected from heat, freezing, direct sunlight, and contamination.
Contact and Support
How can I contact KOLORMATRIX?
You can contact KOLORMATRIX through the contact options listed on KOLORMATRIX.com. For the fastest support, include your order number, product name, equipment model, photos if helpful, and a clear description of your question.
Can KOLORMATRIX help me build a full shop setup?
Yes. KOLORMATRIX can help customers choose shop packages, equipment, supplies, and workflow solutions based on space, budget, production goals, and printing process.
Can I get help choosing between screen printing, DTF, HTV, and sublimation?
Yes. Each decoration method has different strengths. KOLORMATRIX can help you compare options based on your artwork, order volume, garment type, budget, and production needs.