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HOTLINE: (404) 691-0015

Return Policy

If your product was damaged during shipping please call: 1-800-935-2121 or send an inquiry to Customer Service. We offer a 30 Day Limited Return Policy.

ITEMS THAT CANNOT BE RETURNED:

  • Software/ Artwork
  • Inkjet Printers
  • Custom Pantone Matches
  • Re-Stretch or Custom Screen
  • Photo Screen
  • Film Output Service
  • Equipment


Returns are only accepted if a product has not been used, UNLESS authorized by a customer service representative. Return shipping charges are the responsibility of the customer. However, return shipping charges are not the responsibility of the customer if the item being returned was damaged in transit, received in error or the incorrect item was shipped. Original shipping charges will not be refunded/credited. Customer must contact Kolormatrix within 30 days of receiving a product if they desire to return it for a refund. All returns made after 30 days of receiving a product are ONLY eligible for in store credit. (All returns are subject to restocking fees.)

RESTOCKING FEES:
Due to processing, receiving and credit card fees a standard 20% restocking fee will be applied to all returns*
*Depending on the item, whether it has been used, the condition in which it is received, when the item was purchased, etc. this restocking fee is subject to change.

NEED TO REQUEST A RETURN?
Please call or email us within 30 days of receiving your order:

Phone: 800-935-2121
Contact Customer Service